Our Refund Policy
We want your experience with ai-insights.site to feel worthwhile. If something didn't go as expected, here's everything you need to know about getting a refund.
Eligibility
Refund requests are considered on a case-by-case basis. Generally, you may be eligible if you experienced a technical issue that prevented access to the service and our team was unable to resolve it within a reasonable time.
Requests submitted within 14 days of your original purchase date are within our standard review window. Requests made after that period may still be reviewed, though approval is less likely.
What's Not Covered
A few situations fall outside our refund scope:
- Change of mind after accessing the content or tools
- Partial use of a subscription period
- Purchases made through third-party platforms — those follow the refund rules of the platform you bought from
- Promotional or discounted purchases, unless stated otherwise at the time of sale
How to Request a Refund
Reach out to our support team with your order details and a brief description of the issue. The faster we understand what happened, the faster we can help.
We aim to respond to all refund inquiries within 3 business days. Once approved, refunds are typically processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
Still Have Questions?
Policies can feel a little dry — we get it. If anything here is unclear or your situation doesn't quite fit the scenarios above, just reach out. We're happy to take a look and find the best path forward.